Privacy policy
For the purpose of the General Data Protection Regulation (GDPR) and the Data Use and Access Act (DUAA), the data controller is Sarah Victor.
Information I may collect
You may give me information about you — such as name, address, phone number and email address — by corresponding with me by phone, email or otherwise. I may receive information about you from other sources, or if you use any of the other services I provide.
With regard to each of your visits to my site, I may automatically collect the following information:
- The Internet protocol (IP) address used to connect your computer to the Internet.
- Your browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from my site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).
Cookies
My site uses cookies to distinguish you from other users. A cookie is a small file of letters and numbers that I store on your browser or the hard drive of your computer if you agree.
I use the following cookies:
- Strictly necessary cookies
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These are required for the operation of my site.
- Analytical/performance cookies
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These allow me to recognise and count the number of visitors and to see how visitors move around my site when using it. This helps me improve the way my website works, ensuring users find what they need easily.
- Functionality cookies
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These are used to recognise you when you return to my site, enabling content to be personalised and preferences remembered.
If you do not want me to use cookies in your web browser, you can remove them from your computer or change your browser settings to block them altogether. For independent advice on cookies, you can visit http://www.youronlinechoices.com/uk/ or http://www.aboutcookies.org/.
Uses made of the information
I will use your information to:
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Carry out my obligations arising from any contracts entered into between you and me, and to provide you with the information and services that you request from me.
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Notify you about changes to my service.
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Administer my site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
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Improve my site to ensure that content is presented in the most effective manner for you and your computer.
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Allow you to participate in interactive features of my service, when you choose to do so.
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Support my efforts to keep my site safe and secure.
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Maintain internal record keeping and financial records to operate my business efficiently.
Disclosure of your information
All my dealings with you and any information that I have about you is strictly confidential. I will not share your information with third parties except when I have a binding legal obligation to do so, such as under legislation regarding terrorism, money laundering, and radicalisation, or for vital safeguarding purposes.
Access to information (your rights)
Under data protection law, you have the right to access information held about you. You can exercise this right by contacting me using the details below. In accordance with statutory guidelines, I will fulfill any formal Subject Access Request (SAR) within one calendar month of receipt.
Formal Complaints & Contact
If you have any questions, comments, data requests, or wish to file a formal complaint regarding how your personal data is processed, please contact me directly:
In strict compliance with the UK Data Use and Access Act (DUAA) complaints handling rules:
- I will formally acknowledge receipt of your data protection complaint within 30 days.
- I will investigate the matter fully and provide a clear outcome or update without undue delay.
- If you remain dissatisfied with my response or how your data complaint was handled, you maintain the statutory right to escalate your complaint directly to the Information Commissioner’s Office (ICO) at www.ico.org.uk.
